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. the program also benefits the charity that helps needy families in union city, newark and fremont. >>> a bay area family rented a mouse infested house for months and they tried to get the landlord to do something about it. as cbs 5 consumerwatch reporter julie watts explains, the case has led to some changes for the family and the company. >> this is our dream house. >> reporter: but that dream soon turned into a nightmare for christie meredith and her family. >> usually there are droppings on the stove. >> reporter: rerental sin fessed with mice most of them in the kitchen but also in the den and the bathroom. >> my son is terrified. he is only 3. why should he have to live like this. >> reporter: the landlord touts great customer service but the merediths say despite more than a dozen calls and e-mails, way point has done nothing. >> anytime i would call them for a problem they would just blow me off. >> sounds like it particular infestation is really bad. >> reporter: tenant rights lawyer says you have recourse if your landlord ignores any serious problem. >> contact the local authorities
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